Effective date: June 9, 2026 · Last updated: June 9, 2026
These Terms of Service ("Terms") govern your use of TRKR.FIT ("TRKR," "we," "us," or "our") — including the TRKR client app, the TRKR trainer platform, studio tools, and any related services (collectively, the "Service"). By creating an account, accepting an invite code, or otherwise using the Service, you agree to these Terms.
If you do not agree to these Terms, do not use the Service.
"Coach" or "Studio" means any trainer, personal coach, nutrition coach, gym, studio, fitness business, or creator who subscribes to TRKR to manage clients or members.
"Client" means any individual who accesses the Service through an invite code issued by a Coach or Studio.
"User" means any Coach, Studio, Client, staff member, or website visitor.
"Content" means any information, data, text, photos, workout plans, meal plans, messages, or other material submitted to or created within the Service.
TRKR is a fitness coaching software platform. Coaches use TRKR to manage client plans, sessions, check-ins, nutrition targets, and progress. Clients use TRKR to log food, workouts, and communicate with their Coach.
The Service is a software tool only. TRKR is not a fitness provider, gym, coaching agency, or healthcare organization. TRKR does not employ trainers or coaches and is not responsible for the coaching services Coaches provide to their Clients.
Coaches and Studios register directly and are responsible for all activity under their account, including the Clients they onboard and the staff members they authorize.
Clients access the Service through an invite code issued by their Coach or Studio. By accepting a code, you confirm you are 13 years of age or older. Coaches who invite minors are responsible for obtaining any required parental or guardian consent.
You are responsible for keeping your credentials secure. Notify us immediately at support@trkr.fit if you suspect unauthorized access to your account.
You agree to provide accurate information when registering and to keep it up to date. Accounts with false or misleading information may be suspended.
Subscriptions
Paid plans for Coaches and Studios are billed on a monthly or annual cycle beginning on the date of purchase. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
Billing
All payments are processed by Paddle, who acts as the Merchant of Record for all transactions. By subscribing, you authorize Paddle to charge your selected payment method on a recurring basis. Paddle's own terms govern the payment transaction.
If a payment fails, we will attempt to retry the charge. If payment cannot be collected, your account may be downgraded to the free plan after a short grace period. Your client data is not deleted during a failed payment grace period.
Plan changes
You may upgrade your plan at any time; the new rate applies immediately. Downgrades take effect at the start of the next billing cycle.
Refund policy: If you are not satisfied with TRKR, you may request a full refund within 14 days of your first payment on a new subscription plan. To request a refund, contact us at billing@trkr.fit. After 14 days, no refunds are issued for the current billing period. Unused days are not refunded on cancellation. Annual subscriptions cancelled after 14 days are not refunded, but access continues until the end of the paid billing year. AI credits and AI-assisted actions already consumed are non-refundable.
Free trial
Where a free trial is offered, no charge is made until the trial period ends. You may cancel before the trial ends to avoid being charged.
Cancellation
You may cancel your subscription at any time from your account settings or by contacting billing@trkr.fit. Cancellation stops future charges; it does not generate a refund for the current billing period beyond the 14-day window above. Client data is retained for 30 days after account closure, after which it is permanently deleted.
AI features
TRKR includes AI-assisted features — including Lasso, the AI coaching assistant — that help Coaches summarize client progress, draft messages, flag engagement changes, and understand client activity. Clients may also benefit from AI features such as food image recognition and smart food logging.
AI outputs may be incomplete or inaccurate. All AI-generated content must be reviewed by a human Coach or trainer before being relied on. TRKR AI features are not medical advice, nutrition advice, legal advice, or a substitute for professional judgment.
Client data processed through AI features is not used to train AI models by TRKR or by our AI infrastructure provider (Anthropic).
Fair use limits
AI features are a shared resource. To maintain quality and reliability for all users, TRKR applies fair use limits on AI-assisted actions. These limits vary by plan and are shown in your account settings and on the pricing page.
Current limits include:
TRKR may adjust fair use limits at any time. We will provide reasonable notice of material reductions to limits on paid plans.
Prohibited AI use
You agree not to:
Abuse of AI features may result in temporary rate limiting, suspension of AI access, or account termination.
Clients choose what information they share through TRKR. This may include name, age, workout completion, food logs, weight logs, check-in answers, attendance history, and messages.
This information is used to provide the TRKR Service and to show progress, activity, and engagement to the Client's assigned Coach or Studio.
TRKR does not sell client fitness, nutrition, workout, or progress data.
Progress photos, where the feature is available, are currently stored on the Client's device and are not uploaded to TRKR servers unless a future cloud backup feature is explicitly offered and the Privacy Policy is updated accordingly.
Clients retain ownership of the data they submit. By submitting data, you grant TRKR a limited, non-exclusive license to store and display it to you and your assigned Coach or Studio as part of the Service.
For full details on how data is collected, used, and protected, see our Privacy Policy.
Coaches, trainers, gyms, and studios are solely responsible for the services they provide to clients and members through TRKR. This includes:
TRKR provides software tools. TRKR does not supervise, control, review, verify, or endorse the coaching, training, nutrition, or fitness services provided by any Coach or Studio using the platform.
Coaches and Studios are responsible for ensuring that their use of TRKR — including their handling of client personal data — complies with all laws applicable to their business and location.
You agree not to use the Service to:
We reserve the right to investigate and take appropriate action against any violation of this section, including suspending or terminating accounts.
TRKR's IP
All content, design, code, branding, and features of the Service are owned by or licensed to TRKR. These Terms do not grant you any right to use TRKR's trademarks, logos, or other proprietary materials.
Coach-created content
Workout programs, meal plans, check-in forms, and other content created by Coaches and Studios remain owned by the Coach or Studio. By uploading this content, you grant TRKR a limited license to store, display, and deliver it to your assigned Clients through the Service.
Client data
Clients retain ownership of their personal data (food logs, workout records, progress notes, messages). By submitting this data, you grant TRKR a limited license to store and display it to you and your assigned Coach as part of the Service.
AI-generated outputs
Summaries, drafts, insights, and other content generated by Lasso or other AI features are provided as tools to assist Coaches and Clients. TRKR does not claim ownership of AI outputs. Coaches are responsible for reviewing and taking accountability for any AI-generated content they use or share with Clients.
TRKR is not a medical provider and does not provide medical advice, diagnosis, treatment, therapy, or emergency services. Use of TRKR does not create a medical, clinical, or therapeutic relationship between TRKR and any user.
Any fitness, workout, nutrition, progress, or wellness information shown in TRKR is for coaching and tracking purposes only.
Clients should consult a qualified healthcare professional before starting or changing any exercise, nutrition, weight-loss, or wellness program — especially if they have a medical condition, injury, allergy, pregnancy, medication use, or other health concern.
In a medical emergency, contact local emergency services immediately. Do not rely on TRKR for emergency assistance.
Coaches using TRKR are responsible for the appropriateness of the plans and guidance they deliver to their Clients.
The Service integrates with third-party providers including Google Calendar and Paddle. Your use of these integrations is also subject to those providers' own terms of service and privacy policies. TRKR is not responsible for the availability, conduct, or data practices of third-party services.
When you connect Google Calendar, you authorize TRKR to create, update, and delete calendar events on your behalf. You can revoke this access at any time from TRKR Settings or directly at myaccount.google.com/permissions.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in the Privacy Policy.
For privacy requests or data deletion, contact privacy@trkr.fit.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
We do not warrant the accuracy, completeness, or usefulness of any AI-generated output produced by the Service.
To the maximum extent permitted by applicable law, TRKR's total liability to you for any claim arising from or related to your use of the Service is limited to the greater of (a) the amount you paid to TRKR in the 12 months preceding the claim, or (b) $100.
TRKR is not liable for any indirect, incidental, special, consequential, or punitive damages of any kind, including but not limited to:
These limitations apply even if TRKR has been advised of the possibility of such damages. Some jurisdictions do not allow exclusion of certain warranties or limitation of liability; in those cases, our liability is limited to the minimum extent permitted by law.
Coaches and Studios agree to defend, indemnify, and hold harmless TRKR and its operators from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from:
We may suspend or terminate your access to the Service at any time if you violate these Terms, engage in prohibited conduct, or if we reasonably believe your account poses a risk to other users or the platform.
Coaches may revoke a Client's access code at any time. Clients whose access is revoked may request an export of their personal data within 30 days of revocation.
You may stop using the Service and close your account at any time. To delete your account and associated data, contact support@trkr.fit. Account deletion is processed within 30 days.
Sections 9 (Intellectual property), 13 (Warranty disclaimer), 14 (Limitation of liability), 15 (Indemnification), and 18 (Governing law) survive termination.
We may update these Terms as the Service evolves. If we make material changes, we will update the "Last Updated" date above and notify active Coaches by email at least 14 days before the changes take effect. Continued use of the Service after changes constitutes acceptance of the updated Terms.
For changes required by law or to address security issues, we may provide shorter or immediate notice.
These Terms are governed by the laws of the State of Israel, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the competent courts of Tel Aviv, Israel.
If you are a consumer in a jurisdiction with mandatory consumer protection laws that cannot be waived, those laws continue to apply alongside these Terms.
Questions about these Terms or the Service:
TRKR.FIT
General: support@trkr.fit
Billing & refunds: billing@trkr.fit
Privacy: privacy@trkr.fit
https://trkr.fit